Conditions of Use

Your privacy is important, so we have created the following Privacy and Security Policy to let you know what information we collect when you visit our web site, why we collect it, and how it is used.

Please note: Ecobaby store trades in New Zealand dollars only.

Terms of Web Site Use and Disclaimer

PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEB SITE (this "SITE"). By accessing or using this site, you agree to these terms of use. If you do not agree to these terms you may not use this site.

Copyright

All site design, text, graphics, interfaces, and the selection and arrangements thereof are © 2009, Ecobabystore Ltd. All rights reserved. Any use of materials on this site, including reproduction for purposes, modification, distribution, or republication, without prior written permission of the company is strictly prohibited.

Disclaimer

The information, services, products, and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an "as is" basis with no warranty. To the maximum extent permitted by the law, the company. disclaims all representations and warranties, express or implied, with respect to such information, services, products, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, noninfringement, freedom from computer virus, and implied, warranties arising from course of dealing or course of performance. In addition, the company does not represent or warrant that the information accessible via this site is accurate, complete or current. Price and availability information is subject to change without notice.

Limitation on Liability

In no event shall the company. be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential, damages, or any damages whatsoever, even if the company has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. these limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

External Sites

This site contains links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "External Sites"). You acknowledge that the company is not responsible for the availability of, or the content located on or through, any External Site. You should contact the site administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.

Privacy Policy

Ecobabystore respects your privacy. We will not sell or give away any client information for any reason whatsoever. We use your information as a means to contact you and you alone. When you choose to provide us with personal information, you can be sure that it will only be used to support your customer relationship with us.

Ecobabystore uses information it collects about customers specifically for the registration of product ownership, and provision of warranty service and technical support. This information is also helpful to us so that we can understand customer needs and provide better services. From time to time we might contact you for market research, or to provide you with market or product information which we think will be of interest to you. At each contact we will give you the opportunity to chose whether you wish to receive further direct communication from us. We strive to keep information accurate and you will have access to your personal information so that you can update or correct it.

Ecobabystore will not sell, rent or lease your personal information to any 3rd party.

Ecobabystore places all appropriate physical, electronic and managerial procedures in place to safeguard the security of your information.

Delivery Policy

 

Currently, all New Zealand orders are shipped through Fastway Couriers.

Freight Policy

As we are based in the South Island our freight charges are as follows.

National Freight

Deliveries are made Monday through Friday only. Saturday deliveries are available on request.

All items nationwide we will endeavour to put on overnight courier on confirmation of payment. However may take between 2 and 4 days in some cases. Please check your track and trace number on your email receipt to find out when your parcel will be delivered.

We charge a flat rate of $6 postage and handling for all purchases.

Please note that a very small number of orders require extra processing time for various reasons. Those will be shipped the following business day.

If you have ordered an item that is out-of-stock or sold-out, we will attempt to contact you immediately. Kindly understand that a delay may also occur if your credit card was declined or for address verification if you're billing address was entered incorrectly.

PLEASE NOTE: Rural and some residential areas may require an additional day(s) delivery time.

Our last courier is 12pm. Orders received before 11am will be sent on that day. Orders received after 11am will be sent on the next working day.

International Freight

We are delighted to receive international orders and understand the value for money when purchasing in NZ dollars, however request that you email us with your order at tyreena@ecobabystore.co.nz so we can organize a quote for the freight. Your order will not be processed until we receive a reply email from you confirming you accept the postage charges which will then be charged accordingly. If you do not receive an email reply within 5 working days, please contact us at tyreena@ecobabystore.co.nz to confirm your order status. All orders are sent by Airmail (6-12 working days). Any additional taxes or duties that are incurred within the recipients/buyers country are the responsibility of the buyer/recipient your confirmation go ahead with the order.

Shipping charges for orders outside of New Zealand will be quoted individually by email. Please place your order as usual and you will be notified via email with the cost of postage. Your order will not be processed until we receive a reply email from you confirming you accept the postage charges which will then be charged accordingly. If you do not receive an email reply within 5 working days, please contact us at tyreena@ecobabystore.co.nz to confirm your order status. All orders are sent by Airmail (6-12 working days). Any additional taxes or duties that are incurred within the recipients/buyers country are the responsibility of the buyer/recipient.

 

Satisfaction Guarantee

If for any reason you are not completely satisfied with your purchase upon receipt, please follow these procedures to ensure a prompt refund, replacement, or credit.

1. Using a good carton, return package via insured Fastway Couriers or other Parcel Carrier of your choice.

2. Complete the returns form on the back of your packing slip. If you do not have your packing slip, please include a note stating purchaser's name, address and approximate date of purchase.

3. Send returns to:

EcoBaby Store

76 Royal Park Drive, Parklands, Christchurch 8083, New Zealand

4. Keep a record of your shipment until you have received a credit, refund, or replacement.

e-mail us at tyreena@ecobabystore.co.nz

Warranties

Every item Ecobaby Store ltd carries is covered by a warranty from the individual manufacturers. Generally, warranties cover defects in materials and workmanship. Damage from abuse and or neglect or accidents are not covered under any warranty. It is at the sole discretion of the manufacturer to repair or replace defective merchandise.
Labor and shipping are not covered under any warranty.

Ecobaby Store Ltd will extend to its customers any manufacturer's warranty on merchandise we sell but, otherwise, we make no warranty, express or implied, as to the merchantability or fitness for any particular purpose of the merchandise in our catalogues.

Since each manufacturer has different warranty procedures, contact tyreena@ecobabystore.co.nz and we'll help get your warranty issue taken care of.

Ecobaby Store Ltd shall not be responsible for the proper use of the merchandise sold and the customer is urged to exercise caution and take all necessary safety measures in using the merchandise.

For more specific information, please read the manuals included in the product packaging. You can also contact us on 021902250 or e-mail us at tyreena@ecobabystore.co.nz

Refund Policy

Under the consumers guarantees act Ecobaby Store LTD and our suppliers guarantee our goods will:

• Be of acceptable quality
• Be fit for their particular purpose.
• Match the description given on our website, sales brochures, or by the ecobaby store staff.
• Match the sample or demonstration model.
• Be owned by the consumer, once purchased.
• Be a reasonable price, if no price or pricing formula has been previously agreed.

If you as the customer don't think we have met these requirements you are entitled to a full refund of the purchase price.

Refunds are available within 30 days of product purchase by submitting a refund request form available by contacting tyreena@ecobabystore.co.nz .Whenever we receive a refund request, we notify the product suppliers to give them an opportunity to resolve the dispute (see disputes policy below) Refund requests that have not been resolved within two (2) weeks are processed; and, for credit card purchases, the refund appears on the buyer's next credit card statement.

For physical goods, follow the steps in our returns policy (as above) to determine how the goods must be returned. Physical goods must be returned for a refund to be completed.

Dispute Resolution Policy

Ecobaby Store LTD encourages an open dialog between all customers and our employees. In the event of a dispute between Ecobaby Store LTD and a customer the following dispute resolution policy shall be followed.

Step #1: An open dialog between the customer and Ecobaby Store staff shall take place in the hope of finding a quick and mutually acceptable solution to the dispute.

Step #2: In the event that step #1 is not successful a meeting shall be convened between the customer and the Director of Ecobaby Store LTD in the hope of finding a mutually acceptable solution to the dispute. (This will take place within 1 week after the unsuccessful attempt outlined in step #1.)

Step #3: If step #2 proves to be unsuccessful the customer shall submit in writing their complaint and the Director of Ecobaby Store LTD shall respond in writing outlining solutions to the dispute. (This will take place within 5 work days of receiving the letter.)

Step #4: If the dispute remains unresolved after step #3 the customer may choose to ask for mediation. The cost will be spilt between Ecobaby Store LTD and the customer. The mediator must be impartial and mediation shall take place at the earliest date possible once a mediator has been identified.

 

Ecobaby Contact and address

Phone: 021 902 250

tyreena@ecobabystore.co.nz

Eco Baby Store, 76 Royal Park Drive, Parklands, Christchurch 8083.